No Return Call and Expired Coupons
I needed to purchase a mattress for my daughter from the springdale, ar store after purchasing 4 dinning room chairs. I called several times to the sales associate jose that had helped me before and he never called me back. No one ever called me back.
Also, i have received by mail 2 different times to purchase merchandise as a vip on certain dates and times. Well the coupon arrives in the mail 1 week after coupon is valid.
I feel this is not good customer service and i will never buy from ashley's furniture again and i will recommend no one else do it either. This just not acceptable and i understand why there are so many complaints on this company.
And by the way, the chairs i bought are so flemsy and not of good quality. I sure hope this complaint makes it to the owner.
Leather cracking and deteriorating
My wife and I bought a leather sectional from Ashley Furniture in Fort Wayne Indiana less than three years ago.It was supposedly one of their nicer leather sectionals.
We purchased the extended warranty. The leather has began to crack, peel and deteriorate. We contacted Ashley Furniture and they say this issue is not covered by the warranty. Considering how much we spent on this sectional it should last longer than 2.5 years.
We aren't even tough on our furniture.
It's just my wife and I.We will never purchase furniture from them again and I encourage everyone to think twice before buying anything from them.
Ashley Furniture - Review about Bad Quality Furniture in Beaufort, South Carolina
DO NOT RECOMMEND ASHLEY FURNITURE!
First of all, I never write reviews, but I am so disappointed with Ashley Furniture I am taking the time to write one.Salesperson pressured to buy, didn't leave us alone to look at furniture would pop up every minute.
Ended up buying furniture that is not good quality, Target is better. Furniture has a strong smell and the inside of drawers from the chest bleed off paint. So, I called to make a return telling me that it is ALL FINAL SALE no returns, refunds, exchanges and if I had cancelled my order before delivery would be charged a 20% restocking fee. So, if anything goes wrong with what you buy at Ashley Furniture, you are pretty much stuck with it.
I guess that is why the return policy is so strict because it is cheap quality.Therefore, I will never buy at Ashley Furniture again!
Ashley Furniture - Toxic off gassing from bedroom furniture
I'm having an issue with off gassing from my Burkesville "Hamlyn" dresser and night stand? (Made overseas!!) Has anyone else had this problem? The furniture has been in my home for well over a year. When the furniture was originally delivered, I could smell something strange!!! It was almost like an extremely dirty, musty sour smell.. I did open the windows and let it air out for a week or so and the smell was less noticeable. The furniture is for my extra bedroom.. I do not sleep in this room and keep the door closed most of the time. I do have a sewing machine in the room that I sometimes use. Every time I would sew my eyes would burn and water.. Just thought it was tired eyes!!!
Then my husband fell, he fractured his back and required surgery.. As my husband healed, I stayed with my daughter for 2 months to be closer to the hospital. I would only return home to pick up mail and so on. The house stayed locked up during this time. After being released we took my husband home and my daughter came to stay for his recovery. She began sleeping in the spare room and right away had severe headaches!! On the first night she complained about the strange smell, so we completely cleaned and aired out room. We used lemon oil on the furniture and placed boxes of baking soda around the room.... Nothing helped!!!! She kept the windows open, but still had headaches, dry eyes, dry mouth and trouble breathing!!! Needless to say she moved to the couch and we closed the door. We began calling Ashley furniture and still don't have a solution... Because I've had the furniture for over a year the warranty is gone! I do understand the store policy, but I was only hoping to exchange for something useful. I can't afford to throw this furniture out nor would I sell to someone else.. I have a conscious and could not stand the fact that I exposed someone to this toxic mess! We've called and spoke to the manager over and over.. He is a great guy and has been extremely nice to us...BUT nothing has been done!!!
I can't believe out of all the pieces of furniture sold this was the only set with toxic off gassing fumes!!! This extra room is now useless for my family and friends... I think there should be a law against distribution of furniture containing toxic material. Where is the EPA when you need them???
Please, please share if you've had any of the same problems. Thanks
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Ashley Furniture - $2600 SIMMONS mattress demaged on delivery
I purchased the mattress on a Saturday, delivered Wednesday and looked like their was a body inside of it.This is an expensive Simmons Holly Glen Mattress.
Ashley delivered a new mattress on Friday, it had the same problem and the delivery people would not return it. On Sunday, no resolution. I have a $2600 unusable mattress in my bedroom. After several calls to the store, no return call from manager.
Look at the pictures, do not buy anything from Ashley.
The lack of follow up by the store and customer service is reflection on the entire company.Do not buy from Ashley!
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Ashley Furniture - Deceitful Manager and useless protection plan
We moved to VA and I bought $5000 of living room furniture from Ashley furniture store in Alexandria.The center table had a really long wait time so I got all the other furniture delivered and agreed to pick up the center table.
Once it is available I went to pick it up and the STORE MANAGER had to find the item as delivery staff was not available. We were at the back of the store and once he found the box and brought it near the ramp and helped my father and brother to load it to the minivan. The ramp was 4ft tall and a lady who was standing there gave me two papers to sign. I signed the papers and took the box and went home.
When we went home I opened the box inside the car to take the pieces inside to find that the table frame was cracked and broken. So I called the store immediately to inform that and they asked me to call the head office. When I called the head office they told me that I signed a paper stating that I inspected furniture to ensure it is not broken. The store manager who delivered the box to me didn’t say anything about inspecting the item and I thought I singed the papers to accept the goods.
Well, they said they are not going to do anything because it is my fault that I didn’t read the papers I signed.
I also bought the protection plan for the furniture so I thought it could help me to fix it, to find ABSOLUTELY NOTHING is covered in the protection plan. There is a fine print for all sorts of exclusions for types of damage in the protection plan.
Bottom line is I have a broken center table that I paid $400.
Ashley Furniture - Bait and switched and 2 yr old worthless furniture all for price of $2500
Sterling, VA store manager Jeremy gave us a damaged coffee table and passed it off as new after we bought new, waited and was told it was delivered to the store but mysteriously disappeared, then was miraculously found only moments later in a shabby, bs box used to hide the damage it had when we picked it up.
Two months prior we bought top end reclining furniture from them with springs which after 2 short yrs, has sagged and really hurts our backs to sit on now. The worst junk and mistake we ever mad in furniture purchasing.
Please people, spend a little more and buy La Z Boy or better quality.
Ashley Furniture - Charging for the free delivery they contracted with us a time of sale
Purchased living room set for home under construction was told they would hold it as long as we wanted and deliver when building us ready .They have tried to deliver three times now and now want to charge a delivery charge.
We can cancel with a 40% restocking fee which is laughable as the items aren't bring restocked they never left there custody?they sent me to five different numbers to cancel and each passed me to another number. No one will accept my cancelation so I will ask my bank to charge thus back. Of course Ashley said I can't cancel as all sales are final. One said can't accept cancelations.
Personally I believe there is a fraud scheme in play and can not understand why the Feds and or State attorney's are not looking into this open fraud definitely should be some kind of class action suit?STAY AWAY FROM THESE STORES AND COMPANY REALLY BAD NEWS ESPECIALLY ELKTON, MD AND DELAWARE
Ashley Furniture - Terrible customer service and corporate is no help
My husband and I ordered 3 full bedroom sets and two full living room sets.Upon delivery one of the delivery/set up guys damaged one of our end tables.
I sat there and watched him do it and then continue to try and hid it. just as they were about to leave and have me sign for the delivery and set up slip. I insisted on checking every piece of furniture with the main guy there. and showed them the damaged piece.
Was told that they would just have a new top for our end tabled shipped to our house and he explained to me how to remove the legs and put them on the new top and even stated we would the have an extra top if something were to happen to the other table. after a month and no new top I called the location in Gurnee, IL location and spoke to the manager and was told the same thing they would order and ship a new top. I proceeded to wait another couple of weeks and called again and was told that the original manager I spoke to was no longer there and that the new manager would look in to it. All they said they could do was to exchange the entire table.
which we are using but have been able to hide the damage for now. I told them I want was I was promised from the beginning from both the delivery crew and the manager. I also have found out that the receipt that I signed they have added additional notes to after the fact and are now trying to say all along it was supposed to be exchanged.
I contacted corporate because I was told that the furniture123 location was corporately owned and now corporate is saying I have to work it out with the store that they have no say.I will never buy Ashley Furniture from any store ever again and I am telling all of my friends that recently have bought a house to stay far far away and to not be fooled buy the deals and nice smiles in the store because they will stick it to you some how.
Ashley Furniture - *** me
Went in Ashly furniture store one Sunday just to look, so saw a nice couch and salesman said they had I house "financing" no "credit check", never once explaining how this work, so one of the rep came over and made it sound so simple and you can pay it off within so many months, well let say that's when the nightmare begin, lie lies and more lies, my payment was 136.00 paid them each month on time til one month was out of town and called us like crazy, I said o no this is crazy so I decided to go Into the store to find out if I can pay them off and got the shock of my life, run this plan is a nightmare, don't do it, there gonna take you all the way to what you where quote when you suppose to have purchase price, this is a hampster wheel, I had the worse experience with these people, and almost did it again, when I sat down and realized what it was I said ooooo no, this mess is crazy, if you can't get real credit, do not go for this, you will be paying double for what you purchase and their awful!!!I contact better business on RAC , unfair practice !!!
Do not get pulled into this scheme!!!!!!!! Run....
End up giving them back that bad furniture, the couch start sagging something terrible, took them over months to come and get it....Do not deal with this kind of so call in house financing, it's not worth it!